I can say: I was there. I was there on the day that American Airlines did the right thing. I busted my ass to get to LaGuardia yesterday, the weather being bad and the limo service running late and the traffic always being impossible on a weekday. I got through the moron-gauntlet strangely called "security" and got to my gate to see that my flight was still listed on the board as "on time."
But even as I read the words "on" and "time" I heard the PA announcement saying that the plane for our flight still hadn't arrived (hadn't even taken off from its prior departure), and the estimated delay had an opening bid of two hours.
Figures, I thought. I wired up my headphones and silently seethed.
But after about 15 minutes they made another announcement: they'd gotten another aircraft for our flight -- our 4:10 flight would board at about 4:20. We took off around 5:00 -- practically on time, by LGA standards.
I took Da Chimpz to school this morning, each with a black and white cookie tucked in his lunch (or at least I hope they're in their lunches -- otherwise it means Alane ate them before she left for work this morning).