American Airlines is blowjhinsky. Which I think I mentioned once or twice before... ah, as recently as Friday, a groggy day following a long night of piss-poor flight performance. Not only did I briefly blog my woes here, I wrote a complaint message to their customer service. Four days later, they sent their less-than-satisfying response. Here's part:

We realize it is especially frustrating for our customers to wait for flight crews to
arrive, and we do everything we can to make necessary scheduling changes in the least
intrusive way possible. Still, I am truly sorry you were inconvenienced by just such
a situation.

This was after the part of their message that "tipped me off" to the fact that I can look up the on-time performance of any given flight on the DoT website. In other words: you should've known that flight never goes on time. No make-good for you. Take a hike.

Weak. I gotta be in the city again next week. The Continental end of the Hopkins terminal is always a madhouse, but I'm booked with them. Let's see how those guys do.

Let's see if people who Google "American Airlines" get to this post (made even likelier the more I keep mentioning "American Airlines"; including a misspelling of "Amercian Airlines" increases the chances too).